Some questions are repeatedly placed with us by our customers. We’ve ensured that all these questions have been appropriately answered here. Go through these answers, and if you have any further queries, you can feel free to connect with us. Get answers about shipping, deliveries, and more here.
All Silkaorvian orders are delivered within 2-3 business days across Hong Kong, Monday to Friday. We take 1 business day for packaging and internal processing of your product, after which it is safely shipped to your location. This period is included in the delivery timeline that has been mentioned here.
Absolutely nothing. Silkaorvian offers complimentary shipping on every order placed within Hong Kong, no minimum spend, no hidden charges, and no conditions attached. The price you see at checkout is the price you pay, with free delivery included as standard on every single purchase.
Silkaorvian's 30-day return policy covers items that arrive defective, doesn’t fit well, or differ from what was ordered. As we provide detailed Hong Kong-standard size charts and honest fit notes for every product, we strongly encourage customers to consult the size guide before purchasing. If you receive a damaged, misfit or incorrect item, contact our team within 30 days of delivery to initiate a return.
Starting a return is straightforward. Simply contact the Silkaorvian team via our website within 30 days of receiving your order. Provide your order number, a brief description of the issue, and where relevant, a photograph of the defect or incorrect item. Our team will respond within 1 business day with return instructions and next steps.
Order cancellations are accepted within 1 business day of the original purchase, provided the order has not yet been dispatched. If you need to cancel, please contact our team as soon as possible with your order number. Once an order has been picked, packed, and handed to our delivery partner, cancellation is no longer possible and the standard return process will apply.
All returned items must be unworn, unwashed, and in their original condition with all tags still attached. Items that show signs of wear, have been altered, laundered, or returned without original tags will not be accepted for return and will be sent back to the customer. We recommend trying garments on thoughtfully over undergarments before making your final decision.
If your order arrives damaged, defective, or different from what you purchased, Silkaorvian will resolve the issue promptly and at no cost to you. Please contact our team within 30 days of delivery, providing your order number and photographic evidence of the issue. We will arrange a replacement or full resolution as quickly as possible.
Yes, our first priority is to ensure a smooth exchange of any given item, if it’s available. However, if there’s no availability of a certain product, we ensure that we refund the entire amount of purchase that was charged from the customer. Make sure to check our size chart, before placing an order, to avoid such issues.
