Welcome to Silkaorvian. These Terms and Conditions govern your use of our website and the purchase of our products within the Hong Kong Special Administrative Region.
By accessing our platform or placing an order, you agree to abide by these rules, which are designed to ensure a transparent and professional relationship between our brand and our valued customers.
Scope of Operations
Silkaorvian operates exclusively within Hong Kong. We do not provide services, sales, or deliveries to locations outside of this jurisdiction.
All transactions and agreements are subject to the local laws of Hong Kong. Our focus remains on serving the local community with efficiency and integrity.
Ordering and Pricing
When you place an order with Silkaorvian, you are making an offer to purchase apparel under these terms. We maintain a straightforward pricing model. The price displayed on our website is the final amount you pay.
We do not apply hidden charges, and there are no additional shipping costs for any order within our service area. This transparency ensures you know exactly what to expect at the point of delivery.
Payment Terms
To simplify the shopping process, Silkaorvian operates solely on a Cash on Delivery (COD) basis. We collect the full payment in cash at your doorstep when the package arrives. Since we do not process digital payments at the time of checkout, we do not store your credit card or sensitive fiscal details.
Please ensure the exact amount is ready for the courier to facilitate a smooth handover.
Delivery Timeline and Logistics
We strive to get your selections to you promptly. Our standard delivery timeline is 3 to 4 business days. This period includes 2 business days dedicated to order packaging and shipping preparations at our facility. Once the package leaves our warehouse and is handed over to our logistics partners, the delivery process is finalized.
We work with professional couriers to ensure your items arrive in excellent condition.
Order Cancellation Policy
We understand that plans can change. You may cancel your order at any time as long as the product remains in our possession. However, once the item is dispatched and reaches the logistics stage, the order cannot be canceled.
In such cases, the delivery must be completed as scheduled. We encourage you to review your choices thoroughly before finalizing your purchase to avoid any inconvenience.
Returns and Replacements
Silkaorvian provides a 30-day return policy that begins on the day your order is delivered. This policy is specifically designed for instances where a customer receives an incorrect or damaged item. If you encounter such an issue, please contact us immediately at [email protected].
Upon notification, we will arrange a pickup of the item at no cost to you; the logistics of the return are entirely our responsibility. Once the item reaches our office, we require 24 hours to inspect its condition.
Following a successful inspection, we will arrange for a replacement of the item. If the item is unavailable or the damage cannot be resolved through a replacement, we will initiate a full refund.
Refund Process
Because we operate via COD, we do not possess your banking information. If a refund is approved, our team will contact you via email to request your bank details. We process all refunds through bank transfers.
Once we initiate the transfer, it typically takes 5 to 6 business days for the funds to reflect in your account, depending on your specific banking provider's processing times. We do not charge any restocking fees for returned items.
Finality of Sale
Please note that we do not accept returns, exchanges, or refund requests due to a change of mind. We ask that you remain completely sure of your purchase before placing an order.
This policy allows us to maintain our operational efficiency and continue offering no-cost shipping to all customers in Hong Kong.
Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Silkaorvian.
Unauthorized use or reproduction of this material is strictly prohibited. We protect our brand identity to maintain the high-quality standards our customers expect.
Customer Support
Our support team is available to assist you with any queries or concerns. We are live and ready to help from 9 AM to 5 PM HKT, Monday through Friday. You can reach us via our official email, and we will respond as quickly as possible during business hours.