Silkaorvian is dedicated to providing an efficient and reliable shopping experience for our clients within the Hong Kong Special Administrative Region.
This Shipping and Delivery Policy detail our logistics processes, ensuring clarity and compliance with the Sale of Goods Ordinance (Chapter 26) of the Laws of Hong Kong. By placing an order with us, you acknowledge and agree to the following terms.
Geographic Service Area
Silkaorvian operates exclusively within Hong Kong. We do not offer international shipping or delivery to locations outside of this territory. This localized focus allows us to maintain strict quality control and ensure that every package reaches our customers in a timely manner.
We are committed to serving our local community with a professional and direct approach.
Shipping Costs and Transparency
We believe in a straightforward and honest pricing structure. Silkaorvian does not apply any shipping fees or delivery charges to your orders. The price you see on the website is the final amount you will pay at your doorstep.
There are no hidden costs or additional logistics expenses, ensuring complete transparency throughout your shopping journey.
Order Processing and Packaging
Once your order is confirmed, our team begins the preparation phase. We dedicate 1 business day to cautiously package and prepare your items for transit. This stage is vital to ensure that the apparel is handled with the necessary attention to detail before it is handed over to our logistics partners.
We prioritize the integrity of our products from the moment they leave our facility until they reach you.
Delivery Timeline
Our standard delivery window is 2 to 3 business days. This timeframe accounts for both the 1-day packaging period and the subsequent transit time within Hong Kong. We work with professional couriers to facilitate prompt arrivals. While we aim for consistency, please note that delivery times may be slightly affected by public holidays or unforeseen local logistics situations.
Payment Method: Cash on Delivery
Silkaorvian utilizes a Cash on Delivery (COD) model for all transactions. Our couriers will collect the full payment in cash at the time of delivery. We do not process payments through our website, which eliminates the need for you to share sensitive banking details online.
Please ensure that the exact amount is available upon the courier’s arrival to ensure a seamless exchange.
Order Cancellation and Dispatch
You have the flexibility to cancel your order as long as the items remain at our warehouse. However, once the product has been dispatched and handed over to our logistics partners, the order is considered final for the delivery phase.
At this point, the delivery must be completed. We encourage you to review your order details thoroughly before finalizing your purchase to ensure your selections are correct.
Receipt and Inspection
Upon delivery, we recommend that you inspect the package. Under the Sale of Goods Ordinance, you are entitled to receive goods that match their description and are of satisfactory quality.
If you notice any immediate issues with the exterior of the package, please inform the delivery personnel. For internal product issues, such as receiving an incorrect or damaged item, refer to our Return and Refund Policy and contact us at [email protected].
Customer Support Hours
Our logistics and support teams are available to address any delivery-related inquiries from 9 AM to 5 PM HKT, Monday through Friday.
We are here to provide updates and ensure that your experience with Silkaorvian is positive and professional.